Services
Practical workflows for NHS, councils, and devolved administrations.
What this covers
A practical toolkit for UK public services — NHS, councils, and devolved nations.
- Casework & forms: fast forms, routing, SLAs, escalations, and audit.
- Bookings: clinics, appointments, and visit slots with confirmations.
- Messaging: notices and reminders via email/SMS (Notify‑ready).
- Evidence: uploads with checks, signatures and immutable logs.
- Insights: simple dashboards you can export and share.
UK specifics (ready when you are)
- GOV.UK Notify for email/SMS/letters (subject to your Notify account).
- GOV.UK Pay for card payments and refunds (subject to your Pay account).
- One Login (SSO) readiness for citizen/staff sign‑in.
- NHS touchpoints (where approved): NHS number capture, ODS codes, HSCN‑friendly endpoints.
- Welsh language support and clear accessibility patterns.
How it works day‑to‑day
- Design a form or process, publish it, and get submissions instantly.
- Auto‑route by rules (service, postcode, priority) and set due dates.
- Keep everything auditable: who did what, when, and why.
- Export what you need: CSV bundles, PDFs, or a redacted evidence pack.
Guarantees
- UK GDPR / DPA 2018 aware: consent capture, minimisation, retention controls.
- Accessibility first: built to meet WCAG AA patterns.
- Always‑alive: resilient, static‑first delivery with signed audit trail.