Feedback
Intake, triage and resolution — with clear updates and evidence.
What this covers
A clean path for citizens and staff to report issues — and see them resolved.
- Intake: simple forms with categories, locations and attachments.
- Triage: route to the right team; set priority and target dates.
- Updates: email/SMS notifications (via GOV.UK Notify when enabled).
- Closure: capture the fix; publish a summary if needed.
For councils, NHS and central teams
- Councils: streets & waste, housing, permits, customer services.
- NHS: clinic feedback, accessibility issues, estates & facilities.
- Central: consultations, programme feedback, service issues.
Data & safeguards
- Privacy: minimise personal data; clear retention windows.
- Accessibility: forms and emails designed for WCAG AA.
- Audit & exports: CSVs and signed logs for FOI and internal review.
Guarantees
- Evidence you can point to: signed, timestamped actions.
- Always‑alive: resilient hosting with static‑first delivery.
- Anonymous‑by‑default: separate identity from movement; reveal on consent.